For all your customer service questions please contact us at: hello@shopmaysisters.com

We do not offer returns.

We do accept exchanges.

Shipping Costs are not refunded or applied to store credit during the exchange process.

We cannot guarantee that the item you wish to purchase after your return will remain in stock by the time we receive your returns.

We do offer Store Credit (Voucher) which will be available upon your checkout process (as a voucher code).

In order for your item to qualify for an exchange, here are the requirement

• The item must be sent back to us within 5 days from the date the item was delivered.
• The item must be received in its original condition – unworn (initial try on is acceptable, please ensure the highest level of care when handling your items while trying on your order.
• Items received are not in their original state will automatically be returned to the customer, we reserve all rights to rejecting a returned item if we see it does not meet the required conditions for resale.

Buyers are responsible for shipping of all items back and forth to our location, any and all shipping charges are not eligible for store credit/vouchers.

Exchanges are processed within 5 working days of receiving your item(s)

FAULTY MERCHANDISE

We always strive to make every transaction the best for our customers to feel satisfied and happy with their purchases, if for any reason an item received is not within ultimate condition, we will make the effort to correct it as soon as possible.

To make the faulty claim send an email explaining the condition and if is possible send pictures of the item. Within 48 hours of receiving the item(s).

If an item is faulty due to manufacturing, we will gladly replace or exchange for store credit/voucher. *Items are not guarantee to remain in stock, if your purchased item is not available we will automatically issue you a store credit/voucher.

We will send you a return label free of charge by email for you to return your items.

As soon as we receive your item, we will examine the condition and the fault, upon verification we will issue your replacement or store credit/voucher, whichever applies.

All items on “SALE” are not eligible for exchanges.